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Frequently asked questions about ALTENPFLEGE
Find answers to the most frequently asked questions from visitors, exhibitors or media representatives at ALTENPFLEGE.
FAQ for exhibitors
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What does a stand at ALTENPFLEGE cost?You can find the current valid prices in the online stand application.
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What are the opening times of ALTENPFLEGE?
Opening times ALTENPFLEGE
Tuesday, 8 April 2025: 09:00 – 17:00
Wednesday, 9 April 2025: 09:00 – 17:00
Thursday, 10 April 2025: 09:00 – 17:00 -
When are the assembly and dismantling times?
Assembly
Friday, 4 April 2025, 07:00 – 19:00
Saturday, 5 April 2025, 07:00 – 19:00
Sunday, 6 April 2025, 07:00 – 19:00
Monday, 7 April 2025, 07:00 – 19:00
Dismantling
Thursday, 10 April 2025, 17:00 – 22:00
Friday, 11 April 2025, 07:00 – 19:00
Saturday, 12 April 2025, 07:00 – 19:00 -
What do the marketing services include?
When you make a binding application to be an exhibitor, you will receive our marketing services such as:
- Online profile including a company profile and two product/service profiles
- Entry of the company name and stand number in the hall plans on the website
- Use of the TicketCentre incl. free electronic voucher codes for personal invitations to your customers and voucher monitoring
- Online advertising banners and digital assets for download
- Link from the trade fair website to the exhibitor website. The exhibitor places a backlink.
- Display of your press information in the Press Center
- Entry of the exhibitor's company name and stand number in the trade fair guide
All included marketing services as well as additional exclusive marketing services can be found here.
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What is the AUMA fee?The Association of the German Trade Fair Industry (AUMA) charges a fee of EUR 0.60 per square metre of exhibition space for the representation of your interests.
NürnbergMesse GmbH collects the corresponding amount to forward it to the AUMA.
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How do I customise the online entry in the exhibitor & product area?
Use the SelfService in your personal exhibitor area to autonomously update and further optimise the contents of your online profile. Within a few minutes, you can edit the content of your company profile or product/service profiles quickly and easily at any time.
For tipps on how to use the SelfService and to optimize your company profile / service profile for the perfect first impression have a look at the HowTo-Guides.
If you need further assistance feel free to contact our Support.
Support
Tel.: +49 9 11 86 06 88 06
E-mail: selfservice@support.nuernbergmesse.de -
Is the direct sale of exhibition goods to visitors permitted?
As ALTENPFLEGE is purely a trade fair, the sale of exhibition goods at the stand is not permitted.
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How can I hire a complete rental stand?Design and rent your complete stand really easily online using our exhibition stand configurator. A complete stand is the cost-effective alternative to an individual stand. The smart modular system provides a lot of scope for your design ideas and offers you simple complete solutions.
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Can I dismantle my stand before the official end of the exhibition?We ask for your understanding that no partially or full dismantling of a stand and products is possible before the official end of ALTENPFLEGE. The stand staff may also not be removed before the end of the exhibition. It is for the benefit of all the exhibitors that the exhibition runs free of disruption for its entire duration.
Please note that NürnbergMesse GmbH will charge a fee of EUR 800 in the event of a contravention of this. In addition, NürnbergMesse GmbH shall reserve the right to bar an exhibitor who has caused a disruption due to the premature dismantling of a stand from the next event.
FAQ for visitors
Admission requirements
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Do I have to be a trade visitor to be able to visit ALTENPFLEGE?ALTENPFLEGE is reserved for professionals from the developments, products and services relating to inpatient and outpatient care sector. As a visitor, you do not have to prove your industry affiliation, however. Please note that – as at all trade fairs – a direct sale to end consumers is not possible.
Travel and services on-site
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What address shall I enter in my navigation system?You can simply enter "Nürnberg". The dynamic traffic guidance system will guide you past all the queues to a vacant parking space. Alternatively, please use the following address: "Karl-Schönleben-Strasse, 90471 Nürnberg" or the special destination "Messe".
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Where can I find parking spaces? How much do these cost? Are there disabled parking spaces?There are enough parking spaces on-site. Our parking guidance system guides you to the vacant parking spaces; the daily charge is EUR 14. Parking spaces for disabled people are located near the entrances.
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Are there pitches for caravans?Within walking distance of the exhibition centre, there is a camp site (KNAUS Campingpark Nuremberg), at which exhibition visitors who come with a caravan can rent pitches. No caravans can be parked on the site of the exhibition centre Nuremberg itself.
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Is there a shuttle service from the airport/Nuremberg Central Station to the exhibition centre?No because you can reach the exhibition venue quickly and easily both from the Central Station and from the airport with public transport.
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Are there lockers at the exhibition venue?
Yes, there are lockers in the entrance areas "Mitte" and "Ost". Use of these is free of charge. The coin that you have to insert to lock the lockers serves as a deposit and will be returned.
Trolleys and suitcases can also be handed in at the coat check at a charge of EUR 3 each.
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Can I use WiFi at the exhibition venue?As a visitor, you are online free of charge throughout the exhibition venue.
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Whom should I contact if I have lost something?Please contact the Security Control Unit (SCU) at T +49 9 11 86 06 70 00. They can tell you if the lost property has been turned in.
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Can I buy something at ALTENPFLEGE?
No, there are no direct sales.
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How to travel barrier-free? Which services provides the exhibition center?
Tickets & vouchers
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How do I get an entrance ticket for ALTENPFLEGE?
Tickets sales and voucher redemption will take place exclusively online. Register in our online TicketShop to purchase your entrance ticket or redeem your voucher code in advance. Tickets cannot be purchased on-site, neither can voucher codes be redeemed on-site.
After you have successfully placed your order (confirmation message "Thank you for your order"), you will receive your e-ticket by e-mail. You can also find it in your account by clicking on "View my tickets".
In exceptional cases please contact VisitorServices directly via e-mail at besucherservice@nuernbergmesse.de or via phone at T +49 9 11 86 06 96 96.
In many countries, the international representatives of NürnbergMesse are available for ticket sales, as well as for the provision of information about visas.
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Can I use the public transport in Nuremberg with my exhibition ticket?
Yes, your trade fair ticket includes an additional KombiTicket for public transportation, valid in the fare zone of Nürnberg-Fürth-Stein-Oberasbach-Zirndorf (zones 100/200) for travel to and from the event on the day of the event until the end of service. This allows you to use all VGN public transport in the 2nd class across the VGN area free of charge, including subway, tram, bus, and regional train. For more information on timetables and other details, please visit www.vgn.de.
VisitorService
Carl Veldman and team
Regardless of whether it's tickets, registration, services at the trade fair center or the trade fair program: Are you planning your visit to the trade fair and still have questions? The VisitorService team will be happy to help you.
Send email +49 9 11 86 06 96 96
